INDIA: Redressal of Complaints against Stock Brokers and Depository Participants through SEBI Complaints Redress System

Monday March 13 2017

The Securities and Exchange Board of India (SEBI) has commenced processing of complaints through the SEBI Complaints Redress System SCORES since June 2011.

With a view to make the complaint redressal mechanism through SCORES more efficient, all stock brokers and depository participants are directed to address/redress the complaint within a period of 15 days from receipt of the complaint. In cases were additional information is required from the complainant; the same shall be sought within 7 days from the receipt of the complaint. In such cases, the period of 15 days shall run from the receipt of additional information.

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